eConsult Website accessibility statement

The eConsult Website is run by eConsult Health Ltd. The eConsult Website is accessed from a browser on a desktop, laptop, tablet or mobile device.

Technical information about accessibility

As a provider to the NHS, eConsult Health Ltd is committed to making the eConsult Website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The Website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How accessible is this Website?

We want as many people as possible to be able to use the eConsult Website. This means that on the Website you should be able to:

Parts of this Website may not be fully accessible. We list some examples below.

We expect these issues will be resolved by early 2022.

How we test the Website

Our internal Quality Assurance team tested the Website for compliance with the Web Content Accessibility Guidelines v2.1 level A and level AA.

The tests were carried out using the SiteImprove Accessibility Testing Tool and the axe Accessibility Testing Tool. Both tools check for WCAG 2.1 success criteria.
The Website was also audited for accessibility compliance using the Lighthouse Tool and scored between 85/100 and 98/100, depending on screen selected.

We have not undertaken any testing specifically with speech recognition software.

Adjustments for specific disabilities

For colour blindness (protanomaly, deuteranomaly, tritanomaly) we use a restricted palette that avoids red/green, blue/yellow, blue/green, and violet/red proximity.

For blindness, we ensure that all images and inputs have suitable metadata that screen-readers can use to indicate where a user is. We also use native inputs that have better support for screen-readers.

Textual information is never embedded within images. For the hearing impaired and deaf, we do not use sound as a primary communication modality currently. All information is conveyed as text or image.

What we’re doing to improve accessibility

Our Quality Assurance team includes WCAG 2.1 testing as part of every update to the Website.

How to share your feedback and contact us about accessibility issues

If you need information about accessing this Website or wish to give us feedback, send an email to

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Preparation of this accessibility statement

This statement was last updated on 1st of October 2021.